Privacy Policy

Welcome to Jomacker's Chicharon. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services as a customer or distributor.

We collect several types of information from and about users of our services:

Personal Information

• Account Information: Name, email address, phone number, date of birth, and password
• Address Information: Street address, barangay, city/municipality, province, and region
• For Distributors: Business information, government-issued ID, business type, physical store details, selling platforms, and delivery preferences

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (based on IP address or with your permission)

We use the information we collect for the following purposes:

• Account Management: To create and manage your account, authenticate your identity, and provide customer support
• Order Processing: To process and fulfill your orders, calculate delivery fees, and arrange product delivery
• Distributor Verification: To review and verify distributor applications, ensure compliance with our guidelines, and maintain quality standards
• Communications: To send order confirmations, updates, promotional materials, and important notices about our services
• Service Improvement: To analyze usage patterns, improve our products and services, and develop new features
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect against fraud or security threats

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, and delivering products (e.g., delivery services, payment processors)
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, or safety
• With Your Consent: With your explicit consent for specific purposes not covered by this policy

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (passwords, payment information)
• Secure server infrastructure with regular security updates
• Access controls limiting employee access to personal information
• Regular security audits and vulnerability assessments

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of your relationship with us
• Legal obligations to retain records (e.g., tax, accounting requirements)
• Active pending disputes or legal proceedings
• Business operational needs

Depending on your location and applicable laws, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and usage patterns
• Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries, where we ensure appropriate safeguards are in place.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you are located in the European Union or European Economic Area, our legal bases for processing your personal information include:

• Contract Performance: Processing necessary to perform our contract with you (e.g., order fulfillment)
• Legitimate Interests: Processing for our legitimate business interests (e.g., service improvement, fraud prevention)
• Legal Obligations: Processing required to comply with legal obligations
• Consent: Processing based on your explicit consent (e.g., marketing communications)